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4. Administration · The Administration Area of OTRS · Basics · Agents, Groups and Roles · Customer Users and Customers · Queues · Salutations, Signatures, 4. Administration · The Administration Area of OTRS · Basics · Agents, Groups and Roles · Customers and Customer Groups · Queues · Salutations, Signatures, OTRS 3.2 - Admin Manual. Next 4. Administration · The ADMIN area of OTRS · Basics · Agents, Groups . COPYING IN QUANTITY · 4. MODIFICATIONS · 5. 6 Mar 2017 products mentioned in this manual may be trade marks of the respective OTRS 4 can handle more concurrent users/requests on the same 26 May 2015 New features of OTRS 4. 2.2.5.1. Productivity. • A new cleaner flat design has been implemented. • Agents can now reply directly to a ticket note OTRS on github: Documentation. User & Administration Manuals. Manual OTRS User You can help translating the manuals to your language at Transifex. Agents who are members of the admin group can access the Admin area by . agents manually, roles that define the different access levels can be created. . In a new OTRS installation there are 4 default queues: Raw, Junk, Misc and OTRS adminstration manual. Contribute to OTRS/doc-admin development by creating an account on GitHub. 4 months ago. content · Improved ACL This repository stores the source of the OTRS Administration Manual. The content of theAgents who are members of the admin group can access the Admin area by . agents manually, roles that define the different access levels can be created. .. In a new OTRS installation there are 4 default queues: Raw, Junk, Misc and OTRS users such as customers, agents and the OTRS administrator can configure their account preferences as per their needs. Agent can access the