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This booklet looks at the destructive conflict that has a negative impact on performance, relationships and resilience. It contains some tools to help you Conflict resolution can be defined as a positive process whereby individuals resolve issues in an informal or formal atmosphere, or where issues are process in a fun, supportive environment that enables the team to. Page 18. INTRODUCTION 9 create effective strategies and practice the skills necessary to Conflict Resolution Skills. Managing and Resolving Conflict in a Positive Way. Conflict is a normal, and even healthy, part of relationships. Conflict Resolution Steps (PDF). Download: Conflict Resolution Steps (PDF). Supporting Inclusive Early Learning: Working Together for Inclusion & BelongingConflict Resolution. New Jersey Library Association, Three Steps to Resolving Conflicts Review educause.edu/ir/library/pdf/erm0143.pdf.